Financial Policy


Aesthetic procedures and retail products must be paid for in full at the time of service or delivery of goods. Payments for services can be made by cash, credit card, or financing through an approved third party lender.

The standard pricing of products and services is subject to change at any time with or without warning or notice. Treatment prices may vary from client to client based on individual programs or recommendations of products or services, tailored for client-specific needs. Treatment programs are non-transferable in part or whole to any other treatment or individual. All pre-payments for any aesthetic treatments expire 1 year from the date of purchase, including treatments such as CoolSculpting or CoolTone. After the one year period, unused treatments will be considered forfeited.

Refunds will be provided where required under Texas Consumer Laws. We offer complimentary consultations in order to provide you with information regarding our treatments and products, while all due care and skill is exercised in treating our clients, ultimately it is your responsibility to determine if the treatment or product is right for you before purchasing.

In the event of a refund, 5% of the original transaction will be deducted to cover processing fees and service charges. In the event of refunding a prepaid package, the client forfeits any prepaid discounts on packages and the refund will be based on retail value of treatments performed.

If a chargeback occurs, then you agree that you will be solely responsible for the amount of the disputed payment and any additional fees or penalties which are charged by the payment processor (collectively, the “Chargeback Amount”). We will use reasonable efforts to notify you if apayment processor notifies Element Body Lab that a Chargeback has occurred, and you agree to assist Element Body Lab as necessary to investigate and resolve the Chargeback. In the event that a Chargeback occurs and Element Body Lab pays any Chargeback Amounts to the payment processor that is attributable to payments processed on your behalf, you further agree to pay to Element Body Lab any Chargeback Amount associated with such Chargeback, and hereby authorize Element Body Lab to obtain the Chargeback Amount in, plus a service fee equal to the greater of $15 or such amount that is charged by any third party and/or any other financial institution(s) (“Service Fee(s)”). If a Chargeback is resolved in your favor and the payment processor gives Element Body Lab a credit for some or all of the Chargeback Amount, then we shall refund to you such credited amounts. The Service Fee is non-refundable. In the event that you request a refund of any payments, you will be responsible for any and all credit card or third partyprocessing fees.

All product sales are final. In the case of a documented adverse reaction to any product, an exchange or credit may be issued within 10 days of the original purchase.

In order to secure a date for any procedure, a nonrefundable deposit must be paid in full. The reaming balance is due in full prior to or at the beginning of treatment.

If treatment is cancelled or rescheduled with less than 3 days (72 hours) notice, a nonrefundable cancellation or rescheduling fee of $200 is applied. If treatment is cancelled or rescheduled due to a documented medical emergency, any remaining balance less nonrefundable cancellation fee stated above shall be applied to a future mutually agreeable procedure date. If you no show for treatment, we reserve the right to charge the $200 cancellation fee.